I placed an order online. How long can I expect for shipping?
Standard domestic shipping takes 5-8 business days.
I didn't receive an order confirmation email, did my order go through?
As long as you received an order number as part of your checkout then your order has gone through. We recommend that you save your order number for your records.
I'm seeing a double charge on my bank/credit card statement, did I get charged twice?
This is a temporary hold on your credit card placed by your bank/credit card company and it will be automatically removed within 3-5 business days.
I just placed an order, can I cancel it?
Unfortunately, we are unable to cancel orders once your order has been submitted.
I ordered from your online shop and need an exchange?
Unfortunately, we are unable to exchange orders once your order has been submitted.
I emailed customer service, how long will it take them to respond?
Due to high volumes of inquiries, it can take our customer service representatives up to 24 hours to respond. Sending multiple emails only delays yours and other peoples inquiries, please only email once.
These questions didn't help. Who should I contact?
Please email family@firstsmokeoftheday.com for more questions, comments, or concerns.